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    • Aetna Better Health® of Florida

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    For members

    Health and wellness

    Resources and services

    Here are some local and national resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need support for things like substance use or mental health issues, you're not alone. Reach out today.

    Services

    It’s hard to manage your health if you’re struggling with housing or having enough food to feed your family. Our Real Engagement And Community Help (REACH) Team wants to understand and help with your needs beyond medical care. We can connect you with programs that may help with:

     

    • Finances

    • Food

    • Education 

    • Housing 

    • Legal issues

    • Jobs

    • Support groups 

    • Baby supplies

    • Clothing

     

    All these topics are part of the social determinants of health. These things in life can make it harder or easier to stay healthy, like where you’re born, live, learn, work, play, worship, and age. 
     

    Call 1-833-316-7010 to get help from the REACH team. You can call Monday through Friday, 9 AM to 6 PM.

    Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If it can’t wait until you see your doctor, call your plan’s Member Services number. Then, choose the option for the Nurse Line. 

     

    Connecting you to support and resources for a healthier and happier life.  

     

    Life can be challenging. It is hard keeping your mind and body healthy every day. That’s why we’re bringing our members the Pyx Health program at no cost.  

     

    • Chat with compassionate Pyx Health staff for support and guidance

    • Find tips and tools to help your physical and behavioral health

    • Easy access to health plan benefits and community resources

    • Improve mood, stress levels, motivation and more

     

    Pyx Health makes it easy to get the right help, in the moment you need it. 

    Connect via the app or with a phone call, whatever works best for you.

     

    • Adults 18+: Tools and activities to improve mindset and manage stress; help with things like food, transportation and rent

    • Teens 13-17: Safe, private access to trained peer support and resources for school, work, social media, and relationship challenges

    • Guardians: Support for the unique challenges of being a guardian – understanding staff to listen and connection to support groups, help lines, and more

       

    Ready to get started?

    Adults and teens with guardian consent: Download the app now and sign up with your health plan ID. Or call Pyx Health’s friendly team at 1-855-499-4777.  

     

    Guardians: Download the app now and sign up with Partner Code aetnafl. Or call Pyx Health’s friendly team at 1-855-288-1651.

    Need a ride to see your provider? If you’re a Medicaid member, we may be able to help you get one. You can call Modivcare at 1-866-799-4463 to set up a ride. Just be sure to schedule it at least two or three business days in advance.

     

    Learn more about rides

    Need language help? Just contact us. At no cost, you can get:

     

    • Interpreter services in your language
    • Interpreter services in sign language 
    • Info in another format, like braille, large print and audio 
    • Print or written info in your language

    Community Resource Directory

    Caring and helpful resources are just around the corner. Using the Community Resource Directory (CRD) tool in your Member Portal, you can find support and services near you. From food and housing services to wellness and mental health support and more.

     

    Aside from searching for resources, the CRD also allows you to:

     

    • Save your resources

    • Share feedback and suggest new resources 

    • Suggest edits to existing resources 

     

    How to get to the CRD

     

    • Log in to your Member Portal, or sign up if you don’t already have an account.

    • Under the “Resources” column, go to “Community Resource Directory.”

     

    Member Portal

    Local and national resources

    Here’s a list of programs, services and hotlines that may be helpful to you.

    If your child is having a behavioral health crisis, there are resources you can turn to for help.

     

    Call 911 if your child is a danger to themselves or others.

      

    Mobile Crisis Teams (PDF) 

    This group looks at crisis situations and connects those in need with community agencies and resources – 24 hours a day, 7 days a week.

     

    988 Suicide and Crisis Lifeline 

    Call or text 988 suicide and crisis lifeline, talk to a crisis counselor 24 hours a day, 7 days a week.

     

    Call our 24-hour Behavioral Health Crisis Line

     

    Find a mental health provider (virtual or in person)

      

    Hotlines

     

    National Eating Disorders Association Helpline

    1-800-931-2237

      

    Mental health resources

     

    Baker Act/Marchman Act Information

      

    Mental Health America

     

    NAMI

      

    National Institute of Mental Health

     

    SAMSHA

      

    Health and wellness resources

     

    Tobacco-Free Florida

    Do you or someone you love need help with behavioral health issues? There are programs that can help. Here are some to check out:

     

     

    If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.

     

    If someone is hurting you, reach out for help by calling: 

     

     

    For your safety: Many of these sites have a “quick exit” option so you can quickly hide that browser window for safety reasons. AIso, be sure to erase your browser history after visiting these sites.

    Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.

     

    Just check out these resources to help you get started:

     

     

    Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.

     

    Here are some more helpful links:

     

    We work with our local partners to help you get the support you need.

     

    Here are some you might find useful:

     

    Local support

     

     

    National support 

     

    Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.

     

    Just check out these resources to learn more:

     

    Learn more about early childhood education. You can also find a Head Start near you.

    WIC is a national nutrition program. It’s for pregnant or breastfeeding women and families with children younger than 5. The WIC program provides these services at no cost:  

     

    • Help with breastfeeding questions  
    • Referrals to agencies  
    • Healthy food, like fruits and vegetables   
    • Healthy eating tips  

      

    You can call WIC to see if you and your child can use the service: 1-800-342-3556. Or visit the WIC website for more info.

    United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.

    Florida can have flash floods, hurricanes and other severe weather. Learn how to make a plan for your family and loved ones.

    Legal notices

    Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.

    Boys Town National Hotline is a trademark of Boys Town.

    Aetna Better Health of Florida is a managed care plan with a Florida Medicaid contract. The benefit information provided is a brief summary, not a complete, description of benefits. For more information, contact Aetna Better Health of Florida. Limitations, copayments and restrictions may apply. Benefits, formulary, pharmacy network, premium and/or copayments/coinsurance may change. 

    Aetna Better Health of Florida offers Medicaid Managed Medical Assistance (MMA) and Long-Term Care (LTC) in these counties: Region D (formerly Region 6) — Hardee, Highlands, Hillsborough, Manatee and Polk; Region E (formerly Region 7) — Brevard, Orange, Osceola and Seminole; and Region I (formerly Region 11) — Miami-Dade and Monroe. We offer Florida Healthy Kids (FHK) statewide.

    Questions?

    Just contact us. We’re here to help. 

    Just contact us. We’re here to help. 

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