Notice of non-discrimination

Discrimination is against the law

Aetna Better Health of Florida complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Aetna does not exclude people or treat them less favorably because of race, color, national origin, age, disability, sex, health status or need for health care services. 

Aetna:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as: 
  
  
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as: 
  
  
  • Qualified interpreters
  • Information written in other languages

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact our Civil Rights Coordinator. 

If you believe that Aetna has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, health status, or need for health care services, you can file a grievance with our Civil Rights Coordinator at: 

Address:     Civil Rights Coordinator

              PO Box 818001

              Cleveland, OH 44181-8001

 

Telephone:    1-888-234-7358 (TTY: 711)

 

Email:          MedicaidCRCoordinator@Aetna.com

You can file a grievance in person or by mail or email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services,
200 Independence Avenue, SW
Room 509F, HHH Building, Washington, D.C. 20201
1-800-368-1019, (TDD: 1-800-537-7697).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. This notice is available at the Aetna Better Health website: www.AetnaBetterHealth.com.

Multi-language Interpreter Services

• ENGLISH: Attention: If you speak English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-800-385-4104 (TTY: 711) or speak to your provider. 
• SPANISH: ATENCIÓN: Si habla español, tiene a su disposición servicios de idiomas gratuitos. También, están disponibles sin cargo ayudas y servicios auxiliares apropiados para brindarle información en formatos accesibles. Llame al 1-800-385-4104 (TTY: 711) o hable con su proveedor.
• FRENCH CREOLE: ATANSYON: Si w pale Kreyòl Ayisyen, gen asistans pou lang gratis ki disponib pou ou. Èd ak sèvis oksilyè pou bay sèvis nan fòma ki aksesib disponib tou gratis. Rele 1-800-385-4104 (TTY: 711) oswa pale ak founisè w la.
• VIETNAMESE: CHÚ Ý: Nếu bạn nói tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Bạn cũng sẽ được cung cấp miễn phí các dịch vụ và hỗ trợ bổ sung thích hợp để nhận thông tin ở các định dạng dễ tiếp cận. Hãy gọi số 1-800-385-4104 (TTY: 711) hoặc trao đổi với nhà cung cấp dịch vụ của bạn.
• PORTUGUESE: Atenção: se você fala português, serviços gratuitos de assistência linguística estão disponíveis para você. Além disso, oferecemos, sem custo adicional, recursos auxiliares adequados para disponibilizar informações em formatos acessíveis. Ligue para 1-800-385-4104 (TTY: 711) ou fale com o profissional de saúde responsável pelo seu cuidado.
• CHINESE: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務，亦可以免費獲得 適當的輔助工具和服務，以便您無障礙地使用資訊。請致電 1-800-385-4104 (TTY: 711)或 諮詢您的醫療保健提供者。
• FRENCH: ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Des aides et services auxiliaires adéquats visant à fournir des informations dans des formats accessibles sont également proposés gratuitement. Appelez le 1-800-385-4104  (TTY: 711) ou adressez-vous à votre prestataire.
• TAGALOG: Paunawa: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na pantulong na device at serbisyo para magbigay ng impormasyon sa mga naa-access na format. Tumawag sa 1-800-385-4104 (TTY: 711) o makipag-usap sa iyong provider.
• RUSSIAN: ВНИМАНИЕ: если вы говорите на русском языке, вам могут предоставить бесплатные услуги перевода. Кроме того, бесплатно предоставляются соответствующие вспомогательные средства и услуги по передаче информации в доступных форматах. Позвоните по номеру 1-800-385-4104 (TTY: 711) или обратитесь к своему поставщику услуг. 
• ARABIC:

  ذا كنت تتحدث اللغة العربیة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان . وكما

  تتوفر ً أیضا معینات وخدما ت مساعدة مناسبة لتقدیم المعلومات بتنسیقات یسھل الوصول 

  أو تحدث إلى مقدم الخدمة الخاص بك.

  (TTY: 711) 1-800-385-4104

  إلیھا مجانا اتصل على الرقم

• ITALIAN: ATTENZIONE: Nel caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguis ca gratuita. Sono inoltre disponibili gratuitamente adegua aiu e servizi ausiliari per fornire informazioni in forma accessibili. Chiamare il numero 1-800-385-4104  (TTY: 711) o parlare con il proprio fornitore. 
• GERMAN: ACHTUNG:Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Geeignete Hilfsmitel und Dienstleistungen zur Bereitstellung von Informa onen in zugänglicher Form sind ebenfalls kostenlos erhältlich. Rufen Sie 1-800-385-4104 ((TTY: 711) an oder sprechen Sie mit Ihrem Anbieter.  
• KOREAN: 주의: 한국어를 구사하는 경우, 무료 언어 지원 서비스를 이용할 수 있습니다. 접근 가능한 형식으로 정보를 제공하는적절한 보조 도구와 서비스도 무료로 이용할 수 있습니다. 1-800-385-4104 (TTY: 711)로 전화하거나 제공업체와 통화하세요.  
• POLISH: UWAGA: Jeśli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Dodatkowe środki pomocnicze oraz usługi, zapewniające informacje w dostępnych formatach, są również dostępne nieodpłatnie. Zadzwoń pod numer 1-800-385-4104 (TTY: 711) albo zwróć się do swojego dostawcy.  
• GUJARATI: ધ્યાન આપો: જો તમે  ુજરાતી બોલતા હો, તો  ન: ુલ્ક ભાષા સહાયતા સેવાઓ તમારા માટે ઉપલબ્ધ છે.  ુલભ ફોમ ટમાં મા હતી મેળવવા માટે યોગ્ય સહાયક સહાયતા અને સેવાઓ પણ  ન: ુલ્ક ઉપલબ્ધ છ.ે 1-800-385-4104 (TTY: 711) પર કૉલ કરો અથવા તમારા પ્રદાતા સાથે વાત કરો.  
• THAI: ข้อควรระวัง: ถ้าคุณพูดภาษาไทย คุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี มีความช่วยเหลือและบริการเสริมจัดไว้ให้เพื่อใช้ตรวจสอบข้อมูลผ่านรูปแบบที่เข้าถึงได้โดยไม่เสีย ค่าใช้จ่ายใด ๆ ติดต่อหมายเลข 1-800-385-4104 (TTY:711) หรือพูดคุยกับผู้ให้บริการของคุณโดย ตรง 

This information is available for free in other languages and formats. Please contact our customer service number at 1-844-645-7371 and TTY/TDD 711, Monday through Friday, from 8 AM to 7 PM