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    • Aetna Better Health® of Florida

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    Welcome to Aetna Better Health® of Florida. You have many tools and resources to help you get the most from your health plan. We want to make it easy to understand and use your benefits. Check the resources in your new member welcome kit. And take your health risk survey to get your personal care plan. When you follow the steps on this page, you’ll set yourself up for success.   

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    New members, welcome

    New Member/Welcome

    Keeping up with your health doesn’t have to be hard.

    At Aetna Better Health, we know that "healthier happens together".

    We are at your side to make it simple.

    The member portal  and health app help you understand your benefits.

    It has information for both your physical and mental health.

    You can learn all about your plan benefits.

    From well visits and cancer screenings.

    To medications and maternity care.

    You can find the member portal website for your plan in your member handbook.

    You can also call member services.

    The number is on the back of your member ID card.

    You can get the Better Health mobile app for iPhone® or Android™.

    You can use it to manage your health on the go.

    You will need to create an account to login to access your information.

    Once logged in to the member portal or member app, you can:

    See your member ID card or ask for a new one.

    Change your doctor, also called your primary care provider (PCP).

    Update your contact information, see your health history, track your goals and more.

    We believe that your PCP is one of the most important parts of your health care.

    Your PCP is a medical provider.

    They manage your health care and help get all the covered services you need.

    If you do not choose a PCP, we’ll assign one to you.

    And remember, you can change your PCP anytime.

    Just visit your member portal, member app, or call member services.

    The phone number for Member Services can be found on the back of your member ID card.

    Another way you can take charge of your health care is by using our nurse line.

    Nurses are available 24 hours a day, 7 days a week.

    They are available to answer your health care questions.

    The nurse line does not take the place of your PCP.

    But, if it’s late at night or you can’t reach your PCP, the nurses can help you decide what to do.

    To access the nurse help line just call Member Services.

    You deserve to be healthy in body and mind.

    That includes help with your mental health or substance use.

    You may go to any provider in our network.

    You can get certain mental and behavioral health care services.

    Some may require prior approval.

    Call Member Services to learn more about your behavior health coverage.

    You also deserve to be as healthy as you can be.

    That’s why we offer special benefits that take care of the whole you.

    Our extra benefits go beyond your basic health care.

    Call Member Services or visit your plan website for more information about your extra benefits.

    At Aetna Better Health, we’re here for you on every step of your health journey.

    Because we know that healthier happens together®.

    New members, welcome

    Take charge of your benefits. And get to know the tools and services your plan offers. From your Member Portal and app to the handbook and Member Services, we can help you make the most of your plan. 

     

    Video for members – Spanish

     

    Take a health risk survey

    Take a health risk survey

    We call every new member for a health risk survey. During this call, we’ll ask you some health questions. Why take part in the survey? This will help our care management team understand your health needs. If you need a personal care plan, they can design one based on your answers. They’ll also share the info with your doctor and work together to help you stay well.

     

    The survey is easy and your answers are private. You can take the survey in your Member Portal. Questions? If you have questions, just contact us.   

    Understand and use your benefits

     

    You have many benefits and services that can help you reach your health goals. These include benefits that go beyond your standard health coverage. They might include things like: 

     

    • Rides to doctor visits
    • CVS® discounts 
    • Help paying for after-school programs

     

    These extras and more are here for you. So make sure you know all about them. 

     

    Use your Member Portal

    Use your Member Portal

    When you log in or create an account on your Member Portal, you can do so much more with your health plan, like:

     

    • Search for or change providers

    • Find your digital member ID card with the name of your primary care provider (PCP)

    • Replace your lost or stolen member ID card 

    • Manage your plan benefits and health goals from anywhere

    • Send secure messages if you have questions 

    • Ask for forms

    • Get info about health conditions

    Member Portal

     

    Get the mobile app

     

    You can also get the Aetna Better Health™ mobile app for iPhone® or Android™ to manage your health on the go. Get to your Member Portal, anytime, anywhere. 

    • Download on the app store
    • Get it on google play

     

    Never lose your member ID card

     

    You can also use the app to get a digital version of your member ID card. That way, you’ll never have to worry about losing it.

    Find providers and pharmacies

    Find providers and pharmacies

    Learn how to get quality care and services close to home. You have a variety of providers and pharmacies to choose from. You can find providers of all kinds, from your PCP to your dentist or specialist, in your provider directory (PDF or online). Our provider search tool makes it easy for you to find providers in our network. 

     

    Choose your PCP

     

    Your PCP is the primary care provider who will manage your main health care. That’s why you’ll want to choose a PCP who can best meet your personal needs. If you don’t choose a PCP, we’ll assign one to you. And remember, you can change your PCP anytime. It’s easy to change. Just visit your Member Portal. Need help finding a provider in our network? Just use the provider search tool. Or contact us.

     

    Learn more about choosing a PCP

     

    Use our provider search tool

    Connect with a provider

    Connect with a provider


    Are you due for your yearly checkup? Remember, you don’t have to wait until you’re sick to see your PCP. Regular checkups can help keep you and your family healthy. There’s no extra cost for preventive care. Even better, you can get rewards for completing certain steps, like regular checkups and health screenings.

     

    Ready to start? Schedule your PCP visit today. Just contact us. 

     

    Check these articles for topics about preventive care:

     

     

    Explore other health and wellness perks

    Explore other health and wellness perks

    Health coaching

    Want to make healthy changes in your life, but need some extra support? Your MyActiveHealthSM website can help you: 

     

    • Set health goals based on what you want to achieve
    • Get coaching on fun, new ways to improve your health
    • Find your health info and numbers 
    • Connect any fitness devices you have and track your progress

    Get started with health coaching

     

    Health and wellness library

     

    You can take even more steps toward a healthy you and a healthy family. Just visit the health and wellness library. You’ll find articles about everything from Medicaid renewal to choosing urgent care or emergency room visits.

    Get involved

     

    Are you an LTC member or caregiver? If so, do you want to play a more active role in your health care? Or make progress in your community? Think about joining the Member Advisory Committee (MAC).

     

    We value your ideas. Contact us to learn more. You can make a real difference when you take part.

     

    Get involved

    Don’t lose your benefits

     

    Keep your info up to date

     

    You must renew your Medicaid programs and FHK coverage every year to keep your benefits and services. 

     

    You’ll also want to keep your info up to date. This allows us to contact you about your plan. The info may include your:

     

    • Address
    • Employment status
    • Other details

    Learn how to renew

    Learn about emergencies and non-emergencies

    You’ll only need emergency care if you think your health is in serious danger. Emergencies may include:

     

    • Severe pain
    • Serious injury
    • Sudden illness
    • Illness that is quickly getting much worse
    • Heavy bleeding that doesn’t stop, especially if you’re pregnant

    24-Hour Nurse Line

     

    If it’s not an emergency, but you need health advice, call Member Services. Then, choose the option for the 24-Hour Nurse Line. A nurse can help you decide if you need to go to the ER or urgent care.

     

    Urgent care

     

    Urgent care is a great option if it’s not an emergency and you can’t see your PCP. Many centers open early and stay open late seven days a week. They may also have shorter wait times than an ER visit.

     

    Find urgent care 

     

    Check out some of these articles to learn more about getting the right care at the right time:

     

    Call 911 or go to the nearest hospital if you are seriously sick or hurt and need help right away. We cover ambulance rides. You’re covered at any hospital if it’s an emergency. Even if the hospital isn’t in our network. Just show your member ID card.

    No matter what time of day, you’re not alone. We have resources in place to help you in a crisis or behavioral health emergency. This includes thoughts of harming yourself or others. Here are some options for help:

     

     

    Know your resources 

     

     

    Member handbook

     

    You can get a hard copy of your member handbook in English or Spanish at no charge. We’ll send it to you within five days of your request. Just contact us. Or visit our materials and forms page to download the handbook. 

    Help in your neighborhood

     

    Need help finding resources in your community and beyond? We can help.

     

    Find resources now

    Other languages and formats

     

    Need language help? Just contact us. You can get: 

     

    • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation 

    • Interpreter services for your health visit (be sure to call 48 hours before your visit) 

    • Info in another format, like audio, large print and braille 

    • Materials in other languages if your first language isn’t English 

    Legal notices

    iPhone® is a registered trademark of Apple Inc. 

    Android™ is a trademark of Google LLC. 

    Questions

    Questions?

    Just call Member Services:

     

    Medicaid MMA: 1-800-441-5501 (TTY: 711)

    Florida Healthy Kids (FHK): 1-844-528-5815 (TTY: 711)

    Long-Term Care (LTC): 1-844-645-7371 (TTY: 711)

    Also of interest: