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Welcome, members
Keeping up with your health doesn't have to be hard.
At Aetna. Better Health, we know
that healthier happens together.
We are at your side To make it simple, the Member portal
and health app help you understand your benefits.
It has information for both your physical and mental health.
You can learn all about your plan, benefits from vision
and dental care to medications and maternity care.
You can find the Member Portal website for your plan.
In your member handbook.
You can also call member services the numbers on the back
of your Member ID card.
You can get the Better Health Mobile app
for iPhone or Android.
You can use it to manage your health on the go.
You will need to create an account to log in
to access your information.
Once logged into the member portal
or member app, you can see your member ID card
or ask for a new one.
Change your doctor. Also called your primary care
provider or PCP.
Update your contact information.
See your health history, track your goals and more.
We believe that your PCP is one
of the most important parts of your healthcare.
Your PCP is a medical provider.
They manage your healthcare and health.
Get all the covered services you need.
If you do not choose A PCP, we'll assign one to you.
And remember, you can change your PCP anytime.
Just visit your member portal, member app,
or call member services.
The phone number for member services can be found on the
back of your member ID card.
Another way you can take charge of your healthcare is
by using Our nurse line.
Nurses are available 24 hours a day, seven days a week.
They are available to answer your healthcare questions.
The nurse line does not take the place of your PCP.
But if it's late at night
or you can't reach your PCP,
the nurses can help you decide what to do.
To access the nurse Help helpline.
Just call member services.
You deserve to be healthy in body and mind.
That includes help with your mental health or substance use.
You may go to any provider in our network.
You can get certain mental
and behavioral healthcare services.
Some may require prior approval.
Call member services to learn more about your
behavioral health coverage.
You also deserve to be as healthy as you can be.
That's why we offer special benefits
that take care of the whole you.
Our extra benefits.
Go beyond our basic healthcare call member services
or visit your plan website
for more information about your extra benefit
at Aetna Better Health.
We're here for you on every step of your health journey
because we know that healthier happens together.
Welcome, members
We want to make sure you get the most from your health plan. Watch this video to understand the tools and services your plan offers.
Take a health risk survey
Take a health risk survey
We call every new member for a health risk survey. During this call, we’ll ask you some health questions. Why take part in the survey? This will help our care management team understand your health needs. If you need a personal care plan, they can design one based on your answers. They’ll also share the info with your provider and work together to help you stay well.
The survey is easy and your answers are private. You can take the survey in your Member Portal. Questions? Call 1-888-348-2922 (TTY: 711).
Understand and use your benefits
You have many benefits and services that can help you reach your health goals. These include benefits that go beyond your standard health coverage, like:
- Rewards for healthy actions
- A no-cost smartphone
These extras and more are here for you. So make sure you know all about them.
Use your Member Portal
Use your Member Portal
When you log in or create an account on your Member Portal, you can do so much more with your health plan, like:
- Search for or change providers
- Find your digital member ID card with the name of your primary care provider (PCP)
- Replace your lost or stolen member ID card
- Manage your plan benefits and health goals from anywhere
- Send secure messages if you have questions
- Ask for forms
- Get info about health conditions
Get the mobile app
You can also get the Aetna Better Health mobile app for iPhone® or Android™ to manage your health on the go. Get to your Member Portal, anytime, anywhere.
Find providers
Find providers
Learn how to get quality care and services close to home. You have a variety of providers to choose from. You can find providers of all kinds, from your PCP to your dentist or specialist. It’s all inside your provider directory (PDF or online). Our provider search tool makes it easy for you to find providers in our network.
Choose your PCP
Your PCP is the primary care provider who will manage your main health care. That’s why you’ll want to choose a PCP who can best meet your personal needs. If you don’t choose a PCP, we’ll assign one to you. And remember, you can change your PCP anytime. It’s easy to change. Just visit your Member Portal. Need help finding a provider in our network? Just use the provider search tool. Or call us at 1-888-348-2922 (TTY: 711).
Learn more about choosing a PCP
Connect with a provider
Connect with a provider
Are you due for your yearly checkup? New members should see their PCP within 45 days (30 days for Mountain Health Promise members) of enrolling with Aetna Better Health. This helps your PCP understand your current health care needs.
And remember, you don’t have to wait until you’re sick to see your PCP. Regular checkups can help keep you and your family healthy. There’s no extra cost for preventive care. Even better, you can get rewards for completing certain steps, like regular checkups and health screenings.
Ready to start? Schedule your PCP visit today. Just call 1-888-348-2922 (TTY: 711).
Check these articles for topics about preventive care:
Doctor appointments |
Your child's health |
Women's health |
Well-child visits |
Men's health |
Explore other health and wellness perks
Explore other health and wellness perks
Health coaching
Want to make healthy changes in your life, but need some extra support? The MyActiveHealthSM website can help you:
- Set health goals based on what you want to achieve
- Get coaching on fun, new ways to improve your health
- Find your health info and numbers
- Connect any fitness devices you have and track your progress
Get started with health coaching
Health and wellness library
You can take even more steps toward a healthy you and a healthy family. Just visit the health and wellness library. You’ll find articles about everything from Medicaid renewal to choosing urgent care or emergency room visits.
Get involved
Want to play a more active role in your health care? Or help make progress in your community? Think about joining the Member Advisory Committee (MAC).
We value your ideas. Call us at 1-888-348-2922 (TTY: 711) to learn more. You can make a real difference when you take part.
Don’t lose your benefits
Keep your info up to date
You must renew your Medicaid coverage every year to keep your benefits and services.
You’ll also want to keep your info up to date. This allows us to contact you about your plan. The info may include your:
- Address
- Employment status
- Other details
Learn about emergencies and non-emergencies
You’ll only need emergency care if you think your health is in serious danger.
Emergencies may include:
- Severe pain
- Serious injury
- Sudden illness
- Illness that is quickly getting much worse
- Heavy bleeding that doesn’t stop, especially if you’re pregnant
24-Hour Nurse Line
If it’s not an emergency, but you need health advice, call us at 1-855-200-5975 (TTY: 711). Then, choose the option for the 24-Hour Nurse Line.
Urgent care
Urgent care is a great option if it’s not an emergency and you can’t see your PCP. Many centers open early and stay open late seven days a week. They may also have shorter wait times than an ER visit.
Check out some of these articles to learn more about getting the right care at the right time:
Call 911 or go to the nearest hospital if you have a life-threatening illness or injury and need help right away. We cover ambulance rides for emergencies. You can also use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis or mental health emergency. This includes thoughts of harming yourself or others.
Here are some options for help:
- Call or text the 988 Suicide & Crisis Lifeline at 988. Trained counselors can help you 24 hours a day, 7 days a week. Chat online with a counselor through the Lifeline Chat service.
- Call our behavioral health hotline at 1-888-348-2922 (TTY: 711). Then, choose the crisis option.
- Find other local resources and services in your own community.
Your member handbook
Visit our materials and forms page to download your member handbook.
Need a hard copy of your handbook?
You can get it in English or Spanish at no charge. Just call 1-888-348-2922 (TTY: 711). Or complete this member handbook request form.
We’ll send it to you within five business days of your request.
Help in your neighborhood
Other languages and formats
Need language help? Just call 1-888-348-2922 (TTY: 711).
You can get:
No cost interpreter services, including American Sign Language and real-time oral interpretation
Interpreter services for your health visit (be sure to call 48 hours before your visit)
Info in another format, like audio, large print and braille
Materials in other languages if your first language isn’t English
Legal notices
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