Links to various Aetna Better Health and non-Aetna Better Health sites are provided for your convenience. Aetna Better Health is not responsible or liable for non-Aetna Better Health content accuracy or privacy practices of linked sites or for products or services described on these sites.
We may receive information related to your race, ethnicity, language, sexual orientation, and social needs from many sources, including from you and health care providers.
Your race, ethnicity, language, sexual orientation, and social needs information are considered Protected Health Information (PHI) when we have it. PHI includes personal information that may identify you that is not public information. And it includes information about your health, medical conditions, prescriptions, and payment for health care products or services.
PHI may include:
Demographic data (like your name, address, race, ethnicity, language, sexual orientation)
Health details (like a medical history)
Test results (like a lab test)
Insurance information (like your member ID)
Social Needs (like financial insecurity, food insecurity, housing insecurity, access to transportation, interpersonal safety, barriers to achieving health, or any other relevant social need)
Other information used to identify you or that is linked to your health care or health care coverage
We protect this information. We use technical and physical safeguards designed to keep your information safe from unauthorized access, and other threats to its security. We comply with state and federal laws that apply to the security and confidentiality of your PHI.
We use this information in an effort to:
Make sure you get the care you need
Create programs to improve health outcomes
Create health education information
Let the practitioners and providers know about your language and health care needs
Address health care disparities
Let member facing staff, practitioners and providers know about your pronouns
We do not use this information to:
Determine benefits
Pay claims
Determine your cost or eligibility for benefits
Discriminate against members for any reason
Determine health care or administrative service availability or access
Deny services, coverage, benefits or for underwriting purposes
Reasons that we will need your written okay
Except for what we explained above, we will ask for your okay before using or sharing your health information. For example, we will get your okay:
For marketing reasons that have nothing to do with your health plan.
Before sharing any psychotherapy notes.
For the sale of your health information.
For other reasons as required by law.