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Cardinal Care and FAMIS
Select a different planHELPLINES
1-800-279-1878 (TTY: 711)
Hours and services
Member Services: 24 hours a day, 7 days a week
- Call to learn more about Aetna Better Health® of Virginia and how to get all covered services.
- For care management, ask to speak to your care manager.
Behavioral health crisis line: 24 hours a day, 7 days a week
- Call Member Services. Then, choose the option for crisis.
24-Hour Nurse Line: 24 hours a day, 7 days a week
- The nurse can answer your questions and help you make health decisions. Call Member Services. Then, choose the option for Nurse Line.
If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Languages and formats
If you speak a language other than English, we can help. Just call the number on your ID card or 1-800-385-4104 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Medicare and Medicaid dual plans
Select a different planHELPLINES
1-855-652-8249 (TTY: 711)
If you’re in a Medicare and Medicaid dual plan, you have many ways to contact us. Just visit our dual plans contact us page for more info.
Traumatic events affect all of us in different ways. Here are some resources that can help:
- 988 Suicide and Crisis Hotline
- 1-800-442-HOPE (4673) National Youth Crisis Hotline
- 1-866-400-6428 Mental Health America of Virginia Warm Line
You can also connect with other local services.
We work with vendors to provide your services:
Dental care
Members get certain dental care benefits. Check your member ID card from your dental plan for more info.
Vendor: DentaQuest
Phone: 1-888-912-3456 (TTY: 1-800-466-7566), Monday through Friday, 8 AM to 6 PM
You can find more info about dental coverage from the Department of Medical Assistance Services (DMAS)
Vision care
Members get certain vision care and eye health benefits.
Vendor: Vision Service Plan (VSP)
Phone: 1-800-877-7195
Hearing care
Members get certain hearing care benefits.
Vendor: HearUSA
Phone: 1-833-427-9922
Rides
You can get rides to Medicaid services we cover at no cost to you. These trips include visits to your doctor, dentist, hospital, pharmacy and behavioral health care. Be sure ask for a ride at least three business days before you need it.
Vendor: ModivCare
Phone: 1-800-734-0430 (TTY: 711), 24 hours a day, 7 days a week
Other ways to contact us
Fax
1-866-207-8901
Aetna Better Health of Virginia
Attn: Member Services
PO Box 818044
Cleveland, OH 44181-8044
Online
You can send us a message by filling out the Contact us form.
Are you trying to contact us about any of these?
Learn more about filing a grievance or making an appeal.
Let us know if you think another member or provider is committing fraud or abuse.
Find answers to common questions from members like you.