Renew every year
You’ll need to renew your Medicaid program coverage each year. Learn more about how to keep your coverage.
You have a choice
When you choose us as your Medicaid health plan, you’re choosing care you can trust. It’s about bringing together what matters most to your health. Because healthier happens together®. So take the next step and switch to Aetna Better Health® during this year's open enrollment. We’re here for members statewide. And we offer services for those who qualify for each plan. Not yet joined? Learn about becoming a member.
Find what you need
Be as healthy as you can be. A wide range of benefits and services can help. You have a network of providers to get you the right care when you need it. We’ll help you understand your coverage. And make sure you get the most from your benefits.
Your plan options
We offer plan options that meet different needs for different people:
Cardinal Care is Medicaid for low-income workers and:
Families
Children
People aged 65 and older
Pregnant women
Those in foster care or adoption assistance
People with disabilities
Nursing facility residents or people receiving long-term services and supports
FAMIS (Family Access to Medical Insurance Security) is for children (under age 19) of working parents who don’t otherwise qualify for Medicaid. FAMIS is a program of the Commonwealth, administered by the Department in partnership with Aetna.
Dual Special Needs Plans are for people who:
Have Medicare
Have special health care needs
Receive help from Medicaid
More options for health coverage
Medicaid expansion
In Virginia, more adults can now get low-cost, quality health coverage. Even if you applied and received a denial of Medicaid coverage in the past, you may now be eligible.
Support after job loss and other life events
Did you lose your health insurance coverage recently? If yes, you and your family still have options.
You can learn more about Medicaid expansion and other ways to get support. Just visit our program eligibility page.
Not sure if you qualify for Medicaid?
Not sure if you qualify for Medicaid?
Understanding health insurance can be a challenge. Especially if it’s new to you. Or if it’s your first time enrolling. You and your family may be eligible for benefits without knowing it. The first step? See if you qualify. You can use the screening tool to get started.
TITLE: Lots of people have questions right now.
SEARCH BAR: Affordable slow-cooker recipes?
SEARCH BAR: Good prices on cat food?
SEARCH BAR: Best hair clippers?
SEARCH BAR: Math homework help?
TITLE: Some questions are harder to ask.
GONZALO: What if I keep my job but I get furloughed?
ISAIAS: What if I lose my health insurance?
TITLE: You’re not alone.
TITLE: Millions of people have lost their health insurance in 2020.
TITLE: Many of them are now on Medicaid.
HANNA: What if I’m pregnant? What if it’s twins?
FAY: What about my kids? Can they be covered?
TITLE: Children can be covered by Medicaid, too.
ISAIAS: My kids are covered, but what if my nephew moves in?
FAY: What if I’m responsible for my disabled brother?
TITLE: Other family members may be eligible for Medicaid even if you aren't.
TITLE: Find out if you or your family qualifies for Medicaid.
GONZALO: Where do I start?
TITLE: Visit AetnaBetterHealth.com and choose your state.
LOGO: Aetna Better Health
Keep your coverage Don’t lose your benefits
Renew every year
Update contact info
To keep your benefits, be sure to update your address if you move. Just visit CommonHelp. Or contact Cover Virginia to change your info. Just call 1-833-5CALLVA (1-833-522-5582) (TDD: 1-888-221-1590). You can call Monday through Friday, 8 AM to 7 PM and Saturday, 9 AM to 12 PM. To learn more about updating your contact info, visit Department of Medical Assistance Services or check out this video.
Get help
Have questions? Contact us. Or call us at 1-800-279-1878 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
Contact us
Helpful info
Find answers
Here are some common questions from other members like you.
Resources and services
Get the support you need. Learn about resources and services you can use.
Health and wellness
Here, you’ll find tips about getting as healthy as you can, as well as how to get the most from your plan.
Stay connected
Learn about upcoming events in your area and see our latest news.
Understand emergencies vs nonemergencies
Understand emergencies vs nonemergencies
What is an emergency? Emergencies are life-threatening, and nonemergencies are not. But some situations make it harder to tell the difference. You may not know whether you should go to the emergency room (ER) or another provider, like urgent care. Understand an emergency vs nonemergency and your options for care.
More about emergencies and nonemergencies
About us
About us
Aetna Better Health of Virginia is part of Aetna® and the CVS Health® family, one of our country’s leading health care organizations. We’ve been serving people who use Medicaid services for over 30 years — from kids, adults and seniors to people with disabilities or other serious health issues.
Our national experience helps us do lots of good work in your community, where you live, work and play. And we’re proud to be your neighbor, working alongside you to make Virginia a great state. You can get the care you need to be as healthy as possible. And you can do it all close to home.
Want to learn more about us? Check our general Aetna Better Health website.
Aetna Better Health of Virginia has been accredited by the National Committee for Quality Assurance (NCQA) since April 2015. We received our accreditation status together with a certificate for Long-Term Services and Supports (LTSS) Distinction. NCQA is a private, nonprofit organization dedicated to improving health care quality.
Legal notices
Aetna is part of the CVS Health® family of companies.