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What is a SKY Inquiry Coordinator?
What is a SKY Inquiry Coordinator?
An Inquiry Coordinator serves as an ombudsman for SKY children and youth, families and caregivers, as well as providers. This is someone who listens to issues and works to promote improvements in care and services. They’re a resource you can use when you need help with a concern about SKY. Our team follows the highest code of ethics. An Inquiry Coordinator is:
- Independent: While they are part of SKY, they work to mainly serve you.
- Confidential: They respect your privacy and share your concerns only with those you choose, except when there is a risk of harm to yourself or others, or when the law requires it.
- Impartial: They promote fair practices and leave their point of view outside the process.
- Informal: They try to make members feel comfortable with the process. Conversations are open, friendly and off the record.
What does an Inquiry Coordinator do?
What does an Inquiry Coordinator do?
Here are some things an Inquiry Coordinator can do:
Bring your concerns and ideas to our team to enhance the program.
Train SKY staff to improve care.
Find ways to improve the way care is given and received.
Help you learn how to file a formal grievance, if you wish to do so.
An Inquiry Coordinator is a resource for SKY:
Members
Families
Caregivers
Providers
Community partners
Contact an Inquiry Coordinator
Want to connect with an Inquiry Coordinator? Fill out our Inquiry Coordinator request form, and someone will reach out.
Check your resources
You can always visit your Member Portal. Or check your member handbook and SKY companion guide.