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Questions?
Check your provider manual (PDF) for answers. Or call us at 1-855-221-5656 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 5 PM.
Whole health is the goal
Whole health is the goal
We help members and their families by making key connections between physical, mental and behavioral health, as well as disability, wellness and prevention. These are the connections that help members take steps toward whole health.
Behavioral health includes services provided for the assessment and treatment of mental health and substance use disorders. Members managing or at risk for mental health, addictive or other behavioral disorders have access to services to meet their needs.
We work with members and providers to focus on prevention and wellness by:
- Screening for issues that could lead to illness and treating them early with a whole-health approach
- Offering care coordination services to support integrated behavioral health care
Treating a member in crisis?
Behavioral health emergencies: Dial 988
If a member is having a behavioral health emergency, call 988, the new number for the National Suicide Prevention Lifeline. The person in crisis also has the option to chat online with a counselor through their Lifeline Chat service.
Medical emergencies: Dial 911
If a member is having a medical emergency and needs immediate help, call 911 or send them to the nearest hospital. Members can use any hospital for emergency care, even if it isn’t in our network. All they need to do is show their member ID card.
Kansas Family Crisis Helpline
If someone age 20 or younger is having a mental health crisis, they or their family members can call Kansas Family Crisis Helpline at 1-833-441-2240. Beacon provides support over the phone or in person, 24 hours a day, 7 days a week.
Behavioral health coverage
Behavioral health coverage
Basic behavioral health
These services are provided by medical professionals or behavioral health consultants in medical clinics. Some common services include:
- Screening for common mental health conditions
- Screening for alcohol or substance use issues
- Medication management
- Coordination of referrals to specialized behavioral health services
Members have access to behavioral health education and resources on the:
Mental or behavioral health professionals provide these services in a setting that works best for the member and their family. Outpatient clinics or intensive treatment programs may provide nonemergency services. Some members may also be eligible for home and community-based services.
Everyone wins with coordination of care
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Everyone wins with coordination of care
Working closely with providers to coordinate medical and behavioral care for members ensures appropriate screening, evaluation, treatment and referral for:
- Physical health
- Behavioral health or substance use disorders
- Dual or multiple diagnoses
- Developmental disabilities
Sharing information means healthier members
Sharing information means healthier members
When physical and behavioral health providers work together, members benefit. Our behavioral health and primary care providers (PCPs) share information with that goal in mind. This results in appropriate and effective coordination between physical and behavioral health care.
We ask PCPs and behavioral health providers to share:
- Pertinent history and test results within 24 hours of receipt in urgent or emergent cases
- Results for nonurgent or non-emergent lab results within 10 business days of receipt
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PCPs screen for behavioral health issues
If you’re a PCP, you’ll want to:
- Use behavioral health screening tools
- Treat behavioral health issues within your scope of practice
- Refer members to behavioral health providers, when appropriate
Behavioral health providers screen for physical health issues
If you’re a behavioral health provider, you’ll want to:
- Screen members for coexisting physical issues
- Refer those who have untreated physical health issues to their PCP (with consent)
- Provide physical health care services only if you’re licensed to do so
- Share any concerns with their PCP and work together on a care plan (with consent)
