Providers

We see you as our ally in providing high-quality health care services to our Aetna members. As you strive to deliver the best care possible and to better understand the health plan, we hope you’ll take advantage of all the resources we have to offer.

We encourage our providers to become part of the Business Enterprise Program. This program promotes economic development for small businesses owned by females, minorities, and people with disabilities.

Register your business with the Business Enterprise Program.

Aetna Medicare FIDE (HMO D-SNP)

We remain committed to serving individuals who are dually eligible for Medicare and Medicaid. We are pleased to announce, as of 1/1/2026, that we will be transitioning from MMAI to a Fully Integrated Dual Eligible Special Needs Plan (FIDE SNP).

Review the 2026 Illinois Provider Orientation, Quick Reference Guide (QRG), and Frequently Asked Questions (FAQ) for additional information. 

Continuity of Care Reminders
As an IL FIDE SNP, Aetna provides an initial ninety (90) day transition period for Enrollees new to the D-SNP, in which Enrollees may maintain a current course of treatment with a Provider who is currently not a part of Aetna’s Provider Network. The ninety (90)–day transition period is applicable to all par and non par providers, including Behavioral Health Providers and Providers of LTSS. If you need assistance or have questions regarding Aetna’s continuity of care coverage, please contact AetnaIL_COC@aetna.com.